Whether you have a question about our content or need help with your Ultra account, you've reached the right place. Two inboxes serve two different purposes, and knowing which one to use gets you a faster answer.
Reach the ultrakasino.fi editorial team
Questions about the content on this site — a clarification, a correction, or feedback on what we've covered — come to [email protected]. We aim to reply within 48 hours on weekdays.
This inbox handles editorial queries only. We cannot process withdrawals, unlock accounts, or change bonus terms — those requests belong with the operator's own support channels, covered in the next section.
Player support for your Ultra account
The operator's support team can help with registration, deposits, withdrawals, bonus activation, verification documents, and technical problems. Reach them through live chat or email — both channels run around the clock, every day of the year.
When you write in, have three details ready: the email address on your account, the approximate date and time the problem happened, and any reference number or error message shown on screen. The first reply can be useful if the support agent has enough to work with.
What to expect from player support
Live chat handles straightforward questions — balance checks, bonus status, payment confirmation — in minutes. Email suits anything needing a document review or a closer look at your account history. The operator does not publish a phone line.
| Channel | What it handles | Hours |
|---|---|---|
| Live chat | Quick queries, bonus activation, payment status | 24/7 |
| Verification documents, account reviews, detailed questions | 24/7 |
Help with problem gambling
If gambling has stopped feeling like entertainment, free and confidential support is available in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24 hours) and offers live chat at gamcare.org.uk. BeGambleAware provides advice, self-assessment tools and treatment referrals at begambleaware.org.
GamStop (gamstop.co.uk) is a free national self-exclusion scheme covering all UK-licensed operators. Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org) works across devices and can be set up by someone else on your behalf.
Escalating a complaint
When an issue with the operator is not resolved to your satisfaction, two bodies can review it independently. The company behind Ultra — BP Group Ltd, registered in Malta (C52434) — holds a Malta Gaming Authority licence (MGA/B2C/203/2011). Complaints about licence compliance go to the MGA Player Support Unit at mga.org.mt.
UK-based disputes may also be referred to an approved alternative dispute resolution service. The operator's terms name the service it uses; you can find that detail in the full terms on the site.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
Last updated: