Ultra handles deposits and withdrawals in seven currencies, with EUR as the primary. The operator sets a 50 € minimum withdrawal threshold—five times the 10 € deposit floor—and caps daily payouts at 5,000 €. A 1x turnover requirement applies to every deposit before you can request a withdrawal, and the platform reserves the right to charge administrative fees on the way out.
What you'll pay and where the ceilings sit
The minimum withdrawal is 50 euros, regardless of currency. Minimum deposit sits at 10 euros. Daily withdrawal limit: 5,000 euros; monthly cap: 25,000 euros.
Ultra reserves the right to charge administrative fees for withdrawals, though no fixed schedule is published. If you request a withdrawal before wagering your full deposit (the x1 turnover rule), the operator may charge reasonable costs relating to the deposit and withdrawal, or refuse the request outright.
A 5 € monthly inactivity fee applies after twelve months of dormancy, with notification at the eleven-month mark. If your balance exceeds 10.00 €, you cannot make another deposit until the existing funds are wagered in full—this consecutive-deposit rule is enforced automatically.
Proving who you are
Ultra requires identity verification when cumulative deposits reach 2,000 euros (or the equivalent in another currency), or during withdrawals and security checks. Documents requested include copies of photo ID (front and back), utility bills or invoices, copies of payment methods—such as both sides of credit cards—and bank statements, plus a signed verification form.
For large winning withdrawals, enhanced checks apply: background checks, reviews by independent credit agencies, and additional documents beyond the standard set. How quickly the operator reviews KYC submissions is not stated.
What you can pay with
Ultra does not publish a full list of accepted payment methods. The terms mention Skrill, Neteller and Paysafe explicitly—as methods excluded from bonus activation—but no comprehensive banking menu exists on the operator's own pages.
Supported currencies are NOK, EUR, CAD, NZD, CLP, PLN and USD, with EUR as the main currency. The platform processes no refund requests for deposits made to a player account; exceptions are granted solely at the company's discretion.
How a deposit works
Fund your account by choosing a payment method at the cashier, entering the amount (10 € minimum) and confirming. Your deposit clears immediately in most cases, and the balance appears in your account within minutes.
Before you can withdraw, the full deposit value must be wagered at least once. If your existing balance exceeds 10 €, the platform blocks new deposits until you've played through what remains.
Getting money out
Request a withdrawal from the cashier by selecting your method, entering the amount (50 € minimum, 5,000 € daily cap) and submitting. Where possible, all withdrawals are processed to the payment account from which deposits were originally made—this method rule keeps funds moving on the same rail they arrived by.
First-time withdrawals trigger verification. Have your documents ready: photo ID, proof of address, copies of the payment method you used to deposit, and a signed form. Enhanced checks apply to larger payouts.
How long it takes
Ultra aims to process pending withdrawals within 24 business hours. That is the operator's stated target for internal approval, not the end-to-end time until funds reach your account—the payment route itself adds anywhere from a few hours (e-wallets) to several working days (bank transfer or card).
Verification extends the wait. A first withdrawal sits in pending status until your documents clear review; no timeframe for that review is published. Weekends and public holidays push business-hour counts further out.
When a payout is refused or delayed
The most common hold: the x1 turnover rule. If you deposit 50 € and request a withdrawal at 55 €, having wagered only 20 €, the operator may refuse or charge a penalty fee. Verification is the second usual delay—submit complete documents to avoid a second round of requests.
For a payout that's genuinely stuck, contact support at [email protected] with the transaction date, amount, method and any reference shown on screen. Only the operator's own team can act on a pending withdrawal; this portal cannot intervene.
Playing responsibly with your balance
Set deposit limits, take a break using the time-out tool (24 hours to 3 months), or self-exclude for a fixed term if gambling stops being entertainment. Free confidential support is available 24/7 from GamCare on 0808 8020 133, or visit BeGambleAware.org. For national self-exclusion across all UK-licensed sites, register at GamStop.
You must be 18 or over (18+) to use this site. If gambling ever stops feeling like entertainment, help is free and confidential at BeGambleAware.org.
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